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Administrative
Become an Assembler! We are looking for a Facility Service Representative to join our SNF Clinical Service Operations division. If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.
This is a full-time, non-exempt position reporting to our Facility Relations Manager.
What You Will Do
Customer Delight: Engage with nursing homes daily via the phone, email, and text, and make sure all questions are addressed in a timely fashion. Our representatives are managing 100 inbound calls, performing 25 outbound calls, and sending 50 emails a day.
Escalation management: Help assure facilities that we are doing the best job we can by resolving issues that arise
Technology management: Work with our technology platform in Salesforce to determine the appropriate next action to be taken, and ensure that all the information is entered in our platform on a timely, consistent basis
Information gathering: Conduct outbound calls with both Physicians and Nursing Homes to make sure they have all the information they need for a visit
Partnering with the Logistics Coordinator: Relay scheduling changes back to our Logistics Coordinators
Consent Form Gathering: Make sure all the patients that are eligible for a visit submit the proper paperwork, so our Podiatrists can see them.
Other tasks and projects as needed.
What it Takes to Join the Family
Individuals who take great pride in helping elderly patients receive the care they need
High School diploma or equivalent required, College degree preferred
2+ Years' experience in a Customer Service role (retail, restaurant, hospitality, call center)
Ability to work in a high call volume environment
Strong written and verbal communication skills
Detail-oriented individuals who are team players and self-starters
Experience with Salesforce preferred
Experience with EMR / EHR preferred
Adaptable to change and willingness to learn different processes
Ability to function well in a fast-paced and at times stressful environment.
Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.
Why Assembly?
Be part of something special! We are growing both organically and through acquisitions.
Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way!
Ongoing training and development programs
An environment that values transparency
Virtual and in-person events to connect with your team.
Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.
Assembly Health, headquartered in Chicago, IL, is a healthcare management services organization (“MSO”) that provides clinical services and business solutions to long-term care facilities and physician practices throughout the country. We currently serve over 4,000 facilities and 200 physician practices in more than 40 states. Our services include onsite podiatric care, revenue cycle management, marketing, logistics, staffing, and compliance that help long term care communities and physician practices perform at their best. We believe that if communities and providers can function at the highest level, care for people will only get better. Assembly Health is an equal employment opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability, marital status, or pregnancy.
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.