15846
Administrative
Contract
Contract
100
Answer phones from automated call distribution system
Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veterans Administration
Verify appropriate CPT and CLIN codes are assigned to each case
Communicate directly with claimants and providers
Obtain medical history for specific conditions
Determine appropriate examinations, tests and specialists required for each case
Schedule appointments for examinees including follow-up appointments and rescheduled appointments
Ensure all examinees and providers receive necessary documentation
Confirm consultative reports and diagnostic test results are received in a timely manner
Achieve contract timeliness guidelines in both the scheduling and case management systems
Proven ability to plan and organize work load
Ability to manage competing priorities in a fast paced work environment
Good follow through skills
Work well in a team oriented work environment
Strong verbal and written communication skills
Excellent customer service skills with ability to critically evaluate and resolve problems
Must possess the ability and flexibility to work early morning, evening, and/or weekend shifts
Education and/or Experience: (includes certificate & licenses)
High School diploma or equivalent experience/combined education.
0 to 1 year of related experience
healthcare experience preferred
Experience with electronic medical scheduling and case management software
Experience with medical coding and knowledge of medical terminology
Strong computer skills at intermediate level