Information Technology


Sr Salesforce Administrator  Wayne, PA  
Job Description

Job ID#:

1880

Job Category:

Information Technology

Position Type:

Full-time/Perm


A financial services client of ours is currently in the process of going live with a new, custom-built CRM system that is built fully on Salesforce.  The implementation and build-out is being done with the help of a third party development team, but as they prepare to go live with this, they need a full-time, in-house Salesforce Administrator to own it.  This is a bit of a hybrid role that will involve some admin work (security settings, etc.) and some basic development work (adding fields, moving items around, etc).   There is an off-shore team of developers that have been working on this and the Salesforce Administrator would manage them and escalate any heavy-lifting development work to them as needed.  This is truly a unique opportunity to serve as the company's SME for Salesforce and to own and manage this high-profile and high-impact system.  
 
The company is headquartered in Wayne, PA (outside Philadelphia) but this position can be fully remote, ideally anywhere in Eastern or Central time zones.  

Responsibilities:
  • Perform maintenance and administration of the Salesforce system as well as gathering of business requirements for system changes. This includes: user onboarding, helpdesk tickets, field creation, creating and updating flows, and creating reports and dashboards.
  • Coordinate with and manage an off-shore Salesforce development team as needed 
  • Ensure the custom Salesforce environment is compatible with all Salesforce Updates (Winter, Spring, Summer releases)
  • Analyze complex business processes and identify efficiency opportunities and/or solutions to resolve process gaps or related business challenges
  • Create process and training documentation
  • Assist with data management (import and export)

 
Job Requirements

 

Background Profile:
  • Bachelor's Degree in Computer Science (or related field) and 3-5  years of professional experience as a Salesforce Administrator
  • In-depth knowledge of Sales Cloud, and Lightning Experience
  • Proven ability to design and implement new processes and facilitate user adoption
  • Sandbox environment management.
  • Release management experience using CI/CD tools  (they are using Azure DevOps now)   
  • Understanding of basic triggers/Apex code knowledge.
  • Working knowledge of SQL Server or academic study of SQL is preferred.
  • Salesforce Admin Certification is a plus.
  • Creative and analytical thinker with strong problem-solving skills
  • Good communication skills and the ability to work as part of a team are essential.
  • Exhibit a strong desire to learn and understand all aspects of the company's operations and be able to interact directly with other departments.
  • Highly organized with exceptional attention to detail
  • Ability to handle multiple priorities in a fast-paced environment




 

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