Join us to co-create solutions for a better future!

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Details:

*Provide technical end-user support via telephone, email, or web chat.

*Provide restorative or maintenance actions to resolve end-user problems.

*Respond to end-user problems based on standard procedures.

*Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

 

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Details:

Job Requirements:

 

• Bachelor's degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English and Spanish communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day when necessary.
• Familiarity and good working knowledge in PC hardware and software troubleshooting.
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system, a strong advantage.
• Must be willing to work in different shifts.

 

Work Setup:

• All hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.

 

#LI-RT1, #LI-REMOTE

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