GROW YOUR CAREER WITHIN STEFANINI

Job Responsibilities:

• Create an inspiring team environment with an open communication culture; Motivate team members; Encourage creativity and risk-taking
• Managing a team, set clear team goals; Monitor team performance and report on metrics; Recognize high performance and reward accomplishments
• Delegate tasks and set deadlines; Oversee day-to-day operation
• Discover training needs and provide coaching
• Listen to team members" feedback and resolve any issues or conflicts
• Coaching, counseling, providing feedback, handling disciplinary issues and providing positive recognition
  
• Ensuring each employee meets his or her required goals including intraday schedule adherence, attendance, call center metrics, policy/handbook adherence, conduct and performance
• Writing employee performance evaluations, delivering annual merit reviews, updating employee journals daily and performing other administrative tasks as assigned
• Performing root cause analysis and identifying opportunities for helpdesk efficiencies
• Address escalations and communicate with client for team and process improvement
• Working with the Recruiting Department in hiring qualified candidates
• Creating a cohesive team environment through consistent management
• Quality monitoring
• May provide workforce management
• Special project work may be assigned as needed