GROW YOUR CAREER WITHIN STEFANINI

 

Job Description

• Provide IT technical end-user support via telephone, web, chat and email.
• Provide resolution to end-user based on their problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track tickets, including but not limited to entering data into the database timely and accurately.

 

 

• Cantonese native language level, standard Mandarin in Chinese.
• Minimum of completed 1 year IT service desk experience. 
• Basic English skills. (Read and Write)
• Excellent customer service skills.
• Able and willing to take Mandarin calls.
• Must be willing to work in different shifts (Tiffany: Mon-Sun shift ;  8AM~9:30PM).
• Able and willing to share and supports multiple projects.
• IT Foundation Skill (PC ; Hardware; Software; Windows; iPhone; Printer; Network; Virtual Environment;)
• Must consistently meet or exceed required performance criteria.

 

• Plus:
• 
  
  • Vocational in IT-related courses is a plus item.
  • Vocational in retail experience is a plus item.
  • Excellent in oral and written English communication is a plus.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting is a plus item.
  • Prior Software Application support (e.g. : Outlook, MS Teams, Share Point, One Drive, Cegid, AS400, iSeries etc.) and excellent IT experience.
  • Familiarity with ticketing system, a strong advantage. (e.g.: Service Now )
  • Bachelor's degree or above is a plus item.