Please note that this is a fully onsite role based in Manhattan, NY; only candidates local to the NYC metro area will be considered, and relocation is not offered for this position.
Job Responsibilities:
Act as Single Point of Contact (SPOC) for client(s)
Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services
Provide leadership, direction and coach/mentor team
Implement, monitor and adhere to Best Practices
Implement process improvements
Manage to Scope of Work and Change of Scopes
Assist with new launches or new business with client(s)
Assist with invoicing
Additional Notes:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Requirements
Skills, Licenses, Knowledge, Education and Training Requirements:
Bachelor"s degree or four year equivalent preferred
Minimum of 2-3 years" experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations
In-depth understanding of IT or BPO industry dynamics
Critical thinking and problem solving skills
High tolerance/evolved ability to lead and manage ambiguous situations
Excellent relationship skills
Superior verbal, written, facility and presentation skills
Collaboration and team leadership abilities
Effective time and project management skills
ITIL Foundations experience a plus (for ITO Service Delivery)
Attendance and schedule adherence are requirements of this position