Skills, Licenses, Knowledge, Education and Training Requirements:
- Prior experience as a Service Desk agent
- 2-5 years" experience as an IT Specialist subject matter expert
- 2-3 year proficient troubleshooting end-user Outlook issues.
- 2-3 years Exchange Administration and troubleshooting
- Familiarity with Exchange Management Shell
- Advanced Excel experience
- Experience with SQL queries
- Service Now
- A keen interest in new technologies, ability to learn quickly and high level of motivation
- Knowledge of client specific business tools
- Documented history of working in the area for which they are an expert
- Ability to understand industry best practices and can communicate those insights to help improve business model
- Prior support of client"s users and the client environment
- Attendance and schedule adherence are requirements of this position
Level of Knowledge, Skills, and Authority
- Knows and applies advanced concepts, practices and procedures of particular field of specialization
- May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position
- Under minimal supervision, performs work that is varied and that may be somewhat difficult in nature, but usually involves limited responsibility
- Resolves most questions and problems, and refers only the most complex issues to higher levels.
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