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Deskside Technician II

Job ID#:

62621

Job Category:

Deskside Technician II

Location:

Alpharetta, GA USA

Position Type:

Full Time

Duration:

Full time

 
Job Description

Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
 
What will you do?
  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
 
What do you need to succeed?
  • 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
  • Experience troubleshooting and replacing hardware on Lenovo PCs
  • Experience using Active Directory
  • Experience supporting Microsoft Office 2007,  Microsoft Office 2016  including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
  • Experience troubleshooting wireless connectivity issues
  • Quality Customer Service skills
  • VPN experience.
  • Experience with basic hardware printer support
  • Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
 
What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
 
Why we're different 
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making.

 
Job Requirements
 

 

Image hardware and ship to users

Troubleshoot existing issues with assets

MFA experience required

Receive, unload, and inspect incoming deliveries

Verify quantities and quality against delivery documentation

Store goods in the correct locations within the depot

Pick, pack, and prepare orders for dispatch

Load outbound deliveries in a safe and timely manner

Maintain accurate inventory records

Assist with stock counts and audits

Good attention to detail

Ability to work independently and as part of a team

Strong time management and organization skills


#LI-LG1
#LI-ONSITE


Pay Range:

Based on Experience

 


 

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