The Veeva System Lead will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with the client's standards.
What will you do?
Manage system throughout its whole lifecycle and complete its Compliance documentation
Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
Service Level Agreement, Mean Time to Resolve, Audit trail, Access & identity monitoring
Coordinating (but not performing) server, database patches and resolving vulnerabilities
Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure):
Interfaces to IT SME, IT Capability leads and to other internal stakeholders (e.g. HR, Finance) as well as external stakeholders (vendors, academia, healthcare companies, etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.
Performing Incident, Problem for issue resolution and Change Management
Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure items.
Job Requirements
What do you need to succeed?
Must be bachelor's degree in IT or similar
Must be customer oriented, well organized and methodical
Must have excellent communication skills both written & verbal
Must be able to work successfully on a team
Must have Excellent English speaking, reading & writing skills
other languages such as German, Japanese, Mandarin, Spanish a plus
Must be able to present information effectively
Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
Mandatory skills:
Must have at least 5-year experience for the following technology/platform experience: Sales Force Dot Com, Veeva CRM
Experience for the following technology/platform experience is a plus
Vault CRM, JIRA, Confluence, Jenkins, AWS, Azure, ServiceNow, API
A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification