Should have excellent written and verbal communication
Technical team handling experience
Good exposure on virtualization concepts and cloud technologies Azure and AWS.
Should have hands on experience on Azure virtual Desktops.AVD.and Citrix VDI and VMware Horizon.
Good exposure on monitoring tools (Azure Insights /SCOM)
Good Exposure to ticketing tools (SNOW, etc.)
Good troubleshooting skills on Windows Client OS such as Windows 10 and Windows 11 and windows servers OS.
Excellent understanding of infrastructure administration.
Good exposure on Networking and Storage concepts in Azure.
Good exposure on FSlogix.
Job Requirements
Plan, develop, and configure Azure Virtual desktop infrastructure from conceptualization through stabilization using various Azure tools, methodology, design best practices, etc.
Architect and design robust Azure AVD solutions aligned with client requirements, including network configuration, security policies, and user access management.Hostpools and capacity management to design the host pools accordingly
Must have other VDI solutions like VMware Horizon and Citrix in the area of implement and design, operations, and migrations.
Provide technical guidance and expertise to project teams during AVD implementation and ongoing operations
Monitoring, troubleshooting and resolving infrastructure issues in Azure cloud,
Hands-on deployment of AVD hashtag#infrastructure on Azure, including host pools, application groups, session hosts, and user profiles
Configure and manage AVD components like AzureActiveDirectory (AAD) integration, Just-In-Time (JIT) provisioning, and image management.
Good understanding of Azure Virtual desktop.Hostpools, Pooled AVD personal AVD, Remote apps.
Monitor and troubleshoot AVD environments, identifying and resolving performance bottlenecks or connectivity issues
Analyze AVD usage patterns and identify areas for optimization to improve performance and cost efficiency.
Implement automation scripts to streamline AVD management tasks and reduce operational overhead.
Act as a primary technical contact for clients regarding AVD queries, troubleshooting, and support.
Experience in keeping cloud environment secure and proactively preventing downtime
Ability to work both independently and in a multi-disciplinary team environment.
Perform routine infrastructure analysis and evaluation on resource requirements necessary to maintain and/or improve SLAs.
Strong problem-solving skills, customer service and people skills
Good knowledge in determining associated security risks and mitigation techniques.
Ability to work both independently and in a multi-disciplinary team environment.
Own the design documentation of solution implemented i.e. High Level Low Level Design documents.
Perform routine infrastructure analysis and evaluation on resource requirements necessary to maintain and/or improve SLAs.
Participating in rotating schedule and monthly maintenance activities like server patching would be helpful
Provide restorative or maintenance actions to resolve end-user issues
Assist with special project work as needed
Ability to work a 24 x 7 schedule required
Passion, ambition and drive to work in an extremely demanding customer service environment
Must have good knowledge of Cloud technologies like Azure, AWS.Resource groups , Vnets, Storage accounts,
Outstanding customer orientation, i.e., ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution
Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally
Excellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issues