STEFANINI EMEA HAS A JOB FOR YOU

 

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Job Details

Support Engineer with German

Job ID#:

36079

Job Category:

Technical Support Specialist

Location:

Sibiu,  Romania

 
Job Description

Are you a GERMAN speaker passionate about technology and eager to interact with new cultures?
Do you enjoy solving complex tasks and working along with multiple colleagues? Do you bask in coordinating efforts to improve business processes and systems?
If the answer is yes and you have strong communication skills, this job is the next best thing for you!
 
Day to day responsibilities
 
· Providing support to clients (via email and phone) regarding technical issues:
password reset, Internet connectivity issues, emailing options etc.;
· Logging remotely to client’s computer and help them solve software issues;
· Documenting issues that you deal with on a daily basis into the ticketing system;
· Troubleshooting hardware, software and network related issues;
· Escalating problems to the next level of support when necessary;
· Help the client with all the necessary information.

 
Job Requirements
 

 
· GERMAN – advanced level and ENGLISH - good level;
· Motivation for learning new information;
· Ready to acquire new skills (communication skills, technical skills etc.);
· A team player that shows Adaptability Flexibility and perseverance in managing a good
working relationship with clients and colleagues;
· Willingness to help people in having continuity in their computer-based activity;
· Previous successful customer service experience is considered an advantage;
· Strong written and oral communication skills;
· Able to communicate problems/issues to customers in a non-technical manner.
 
 
What we offer
 
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
 
· Soft skills and technical training for current and emerging products and technologies;
· Career development: opportunity to grow within the team (e.g. Senior Expert Network roles);
· Special referral bonuses for recommending your friends;
· Private Medical subscription;
· A monthly budget for flexible benefits program that includes public transportation reimbursement and meal tickets, sport & wellness, telecom & electronics, children & parents, holiday & culture, tourism;
· Relaxation rooms (foosball table, ping pong, board games);
· Massage sessions;
· Extra vacation days;
· Flexible working hours and work from home, aligned with project needs;
· Friendly team who is eager to meet you.
 
What’s next? It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity.
 
The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the hiring manager.
 
In case you will need further information, just send us a message at recruitmentEMEA@stefanini.com and we’ll be happy to assist!
 
About us We are a Brazilian company with over three decades of IT expertise, focused on making the digital transformation dream a successful reality for our clients.
 
Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile. If you are somebody who enjoys working in a fast-paced environment, who likes to experience the newest technologies but, at the same time, keeps a grasp on the well-established ones, then join us in the conversation about relevant software development.
 
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. Learn more about us on https://stefanini.com and 👍 our Facebook page Stefanini Romania


 


 

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