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Job Details

Support Engineer (English) - 6 months contract

Job ID#:

36535

Job Category:

Helpdesk

Location:

Sibiu, WFH,  Romania

Position Type:

Employee

Positions Available:

5

 
Job Description

Providing support to clients (via email and phone) regarding technical issues:
· password reset, Internet connectivity issues, emailing options etc.;
· Logging remotely to client’s computer and help them solve software issues;
· Documenting issues that you deal with on a daily basis into the ticketing system;
· Troubleshooting hardware, software and network related issues;
· Escalating problems to the next level of support when necessary;
· Help the client with all the necessary information

 
Job Requirements
 

ENGLISH – advanced level;
· Availability to work 24/7
· Motivation for learning new information;
· Ready to acquire new skills (communication skills, technical skills etc.);
· A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
· Willingness to help people in having continuity in their computer-based activity;
· Previous successful customer service experience is considered an advantage;
· Strong written and oral communication skills;
· Able to communicate problems/issues to customers in a non-technical manner.


 


 

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