STEFANINI EMEA HAS A JOB FOR YOU

 

Job Description

Providing support to clients (via email and phone) regarding technical issues:

· password reset, Internet connectivity issues, emailing options etc.;

· Logging remotely to client’s computer and help them solve software issues;

· Documenting issues that you deal with on a daily basis into the ticketing system;

· Troubleshooting hardware, software and network related issues;

· Escalating problems to the next level of support when necessary;

· Help the client with all the necessary information

 

 

ENGLISH – advanced level;

· Availability to work 24/7

· Motivation for learning new information;

· Ready to acquire new skills (communication skills, technical skills etc.);

· A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;

· Willingness to help people in having continuity in their computer-based activity;

· Previous successful customer service experience is considered an advantage;

· Strong written and oral communication skills;

· Able to communicate problems/issues to customers in a non-technical manner.