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Infrastructure Monitoring Technician

Job ID#:


Job Category:

Infrastructure Specialist


Brussels/Haren,  Belgium

Position Type:


Job Description

We are looking for someone who has a proven ability to follow written procedures and can communicate well with customers, peers and managers. Candidates should be a proven self-starter, detailed oriented, have excellent customer service and technical troubleshooting skills.
The position will require an individual to:
  • Proactively monitor and operate the IT environment: Network, servers, systems, applications…
  • Management of alerts raised by monitoring systems according to standard operating procedures
  • Perform scheduled health checks of defined IT components
  • Apply procedures to restore systems and services
  • Log and update all alerts and incidents in the ticketing tool
  • Work autonomously in shifts in a 24*7 environment
  • Take part of scheduled interventions and system acceptance testing
  • Review technical documentation and contribute to the on-going improvement of the working procedures

Job Requirements

  •  3-5+ year of experience providing IT support.

  • Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.

  • Proven experience of IT support in an enterprise environment

  • Familiar with Unix and Windows systems

  • Knowledge of scripting is a nice to have for this position

  • Good Network troubleshooting skills and knowledge

  • Good understanding of infrastructure support

  • Ability to follow strictly operating procedures

  • Ability to efficiently troubleshoot monitoring alerts and identify root causes

  • Experience with ITSM tools

  • Strong sense of customer service

  • Good organizational skills

  • Technical degree or equivalent experience

  • Ability to multi-task

  • Team-oriented / team player / ability to share ideas as well as listen to ideas

  • Some experience with support and administration of communication systems

  • Language requirements: English (French or Flemish is an asset)



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