STEFANINI EMEA HAS A JOB FOR YOU

 

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Job Details

Desk-side technician Senior

Job ID#:

37038

Job Category:

Field Services

Location:

Athens and Koropi,  Greece

Position Type:

Employee

Positions Available:

2

 
Job Description

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. You will be required to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.
We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.

 
Job Requirements
 

  • Face to Face IT support of users;
  • Hardware installation, movement and de-installation;
  • Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
  • System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
  • Small project management related with new hardware or software installation;
  • Software, patches and updates installation using MS SCCM;
 

Required competence, experience and education

  • Relevant studies in the subject of IT, electronics or telecommunication;
  • Good English and Greek, verbal as well as written. 
  • Mastery in Windows 10 and MS Office 365 environment;
  • Hardware problems diagnose skills (PC's, laptops, printers etc.);
  • ITIL certification is an advantage and ServiceNow skills very welcome;
  • Knowledge of remote administrative tools in Windows 10 environment;
  • Working knowledge of iPads, iPhones, Android and other mobile devices technology, MDM MAM technologies
  • MobileIron or Citrix Hub is really desirable;
  • Knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting;
  • Working knowledge of Active Directory and Exchange;
  • Experience of Cisco desk phone system;
  • Familiar with printer and multi-functional devices connected to a network;
  • Familiar with AV systems - support of onsite and offsite conference with different AV or CR systems;
  • Willingness to learn new technologies;
  • Positive, helpful can do attitude and ability to work with others;
  • Strong communication skills, service delivery orientation;
  • Ability to cope with stress and workload;
  • Organized, structured approach.


 


 

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