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Job Details

Support Engineer (SPANISH)

Job ID#:

37082

Job Category:

Helpdesk

Location:

Romania, Poland & WFH,  Romania

Position Type:

Employee

Positions Available:

2

 
Job Description

? Providing support to clients (via email and phone) regarding technical issues:
password reset, Internet connectivity issues, emailing options etc.;
? Logging remotely to client's computer and help them solve software issues;
? Documenting issues that you deal with on a daily basis into the ticketing system;
? Troubleshooting hardware, software and network related issues;
? Escalating problems to the next level of support when necessary;
? Help the client with all the necessary information.

 
Job Requirements
 

? SPANISH ? advanced level and ENGLISH - good level;
? Motivation for learning new information;
? Ready to acquire new skills (communication skills, technical skills etc.);
? A team player that shows Adaptability Flexibility and perseverance in managing a good
working relationship with clients and colleagues;
? Willingness to help people in having continuity in their computer-based activity;
? Previous successful customer service experience is considered an advantage;
? Strong written and oral communication skills;
? Able to communicate problems/issues to customers in a non-technical manner.


 


 

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