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Deskside Technician Lvl 2 (PC Refresh)

Job ID#:


Job Category:

Field Services


Waterloo,  Belgium

Position Type:


Job Description

Local IT support

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. You will be required to deal with support queries over the phone, via email and face to face, as well as acting as a point of escalation with 3rd party resolver groups for problems that you can't resolve.
We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
Job responsibilities
Desktop Management Services:
  • Desktops
  •  Laptops / notebooks
  • Mobile devices
  • Printers
  • Software installation for certain legacy software that cannot be packaged
  • ITSM Tool Service Now Install/Move/Add/Change/Delete (IMACD) Services IMACD Support Services comprised of the following:
  • Deployment of PCs to user location
  • Configuring and deploying telephones
  • Configuring PCs post-image
  • Deploying IT equipment
  • Imaging and staging PCs or mobile devices
  • Managing the equipment inventory following a Client approved process
  • Managing the equipment lifecycle
  • Migrating End User data following Client‘s process
  • Moving IT equipment
  • Removing or disposing of IT equipment following a Client approved process

Job Requirements

Required competence, experience and education
  • Ability to lift and move heavy equipment
  • Relevant studies in the subject of IT, electronics or telecommunication;
  • Good English, verbal as well as written.
  • Knowledge of Windows 10 and MS Office 365 environment;
  • Hardware problems diagnose skills (PC's, laptops, printers etc.);
  • Knowledge of remote administrative tools in Windows 10 environment;
  • Basic knowledge of LAN, Wireless and VPN technologies to perform basic troubleshooting;
  • Willingness to learn new technologies;
  • Positive, helpful can do attitude and ability to work with others;
  • Strong communication skills, service delivery orientation;
  • Ability to cope with stress and workload;
  • Organized, structured approach.
  • Waterloo, Belgium



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