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Job Details

Incident Analyst

Job ID#:


Job Category:

Technical Support Specialist


Chisinau,  Moldova

Position Type:


Job Description

The role for IA includes both enabling stakeholders like the first line to resolve incidents and to perform administrative and analytical work to increase customer satisfaction. The main focus is on the technical aspects within incident management. Solving incidents and performing workarounds, creating problems.

Job Requirements

  • Report and prioritize incidents found;
  • Produce and carry out training for internal/external groups;
  • Participate in Continual Service Improvement;
  • Quality Assurance by proactive actions;
  • Escalation of risks and issues to the team leader and incident manager;
  • Identifies and assists with planning/execution for Incident Management process improvements;
  • Coaching of the incident team for keeping the SLA service levels;
  • Customer meetings;
  • Participates in major incident process.  
Essential experience:
  • Experience with Technical support, Incident management, troubleshooting, and analytical skills;
  • Customer technical environment knowledge;
  • Ability to investigate incidents in-depth;
  •  In-depth knowledge of operating systems, such as Windows and Linux as well as advanced computer- and networks SQL knowledge;
  •  Advanced analytical skills related to database use;
  • Highly experienced in presentation skills and comfortable teaching;
  • Communicate effectively in technical and non-technical areas in English.
What we offer?
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
  • A dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you;
  • Professional trainings and continuous career growth opportunities;
  • Competitive salary package;
  • Health Insurance;
  • Possibility to work from home;
  • Free English classes.
What’s next?
It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity.
The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the hiring manager.
About us
We are a Brazilian company with over three decades of IT expertise, focused on making the digital transformation dream a successful reality for our clients. Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile. If you are somebody who enjoys working in a fast-paced environment, who likes to experience the newest technologies but, at the same time, keeps a grasp on the well-established ones, then join us in the conversation about relevant software development.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.
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