The team"s main responsibility is the management of the
ˇ WAN (SDWAN)
ˇ LAN (local area network)/WLAN
ˇ DDI services (DHCP and IP address management)
ˇ Firewall management
ˇ And any additional services which might be added to the future.
Act as the 'go to' person within a department or function for questions and problems within his/her area of expertise
Obtain or provide approval for changes, processes and policies.
Support group or individual decision-making processes
Handling daily mid and high level escalations
Support the team members in their daily technical questions
Monitoring the daily network issues and assign the tickets/issues within the team to keep the network tickets on low number and within SLA
Participate in internal network & security projects
Support architectural decision
Operation of corporate network / Incident and problem management (only 3rd level support, oncall)
Vendor management and escalation
Define procedures or standards, since he/she has the knowledge of what the right or best way to execute a task would be.
Provide recommendations for procedural improvements.
Provide input for the design and construction cases and scenarios and may also validate executed test results.
Provide input into and execute user documentation and training material.
Create and maintain network documentation
Monitoring the KPI handled by the team and act accordingly
Overview and track the projects, handle the resource allocations with the netops lead team
Evaluate employees to determine how well they"re fulfilling their job and whether or not they"re meeting company standards for professionalism, attendance, and work performance.
Supervise all team members to determine how well they function in their jobs on a day-to-day basis.