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Job Details

Support Engineer

Job ID#:


Job Category:

Customer Service


Bucharest/WFH,  Romania

Position Type:


Positions Available:


Job Description

As a member of the technical support center team, you would be responsible for providing remote technical software support for software products to clients in Europe, mostly France but also global locations.
Job Responsibilities:
  • Resolve software related technical service requests;
  • Provide remote technical support for Microsoft and other software products (including custom-developed);
  • Analyze problems/situations, understanding problem impact on client business;
  • Perform software problem determination, problem source identification, and develop action plans to resolve software problems utilizing a range of tools, techniques, knowledge bases, and processes;
  • Perform problem situation management and end-to-end problem ownership;
  • Maintain positive client relationships even in severe and pressurized situations;
  • Contribute to high client satisfaction by meeting contractual obligations and customer expectations;
  • Engage next level of support where required and work together with global Support Teams.

Job Requirements

  • MS Windows and Office local administrative knowledge (installation, create/modify users, manage system settings and services);
  • General IT administrative knowledge, basic notions and exposure to server architecture and operations (e.g. what is a cluster, load balancer, how to troubleshoot a user/sw error);
  • Basic Networking knowledge;
  • Strong communication skills (oral and written);
  • Team collaboration;
  • Excellent problem solving skills; logically and analytically minded;
  • Having the desire to tackle complex problems;
  • Ability to perform under pressure and to multi-task;
  • Willingness to learn;
  • Advanced / fluent English and French.
What we offer?
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
  • Soft skills and technical training for current and emerging products and technologies;
  • Career development: opportunity to grow within the team;
  • Special referral bonuses for recommending your friends;
  • Private Medical subscription;
  • A monthly budget for flexible benefits program that includes public transportation reimbursement and meal tickets, sport & wellness, telecom & electronics, children & parents, holiday & culture, tourism;
  • Relaxation rooms (foosball table, ping pong, board games);
  • Massage sessions;
  • Extra vacation days;
  • Flexible working hours and work from home, aligned with project needs;
  • Friendly team who is eager to meet you.
What’s next?
It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity.
The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the hiring manager. 
About us
We are a Brazilian company with over three decades of IT expertise, focused on making the digital transformation dream a successful reality for our clients. 
Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile. If you are somebody who enjoys working in a fast-paced environment, who likes to experience the newest technologies but, at the same time, keeps a grasp on the well-established ones, then join us in the conversation about relevant software development.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.
Learn more about us on and Like 👍 our Facebook page Stefanini Romania.



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