STEFANINI EMEA HAS A JOB FOR YOU

 

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Job Details

Support Engineer with French

Job ID#:

37538

Job Category:

Helpdesk

Location:

Cracow, Opole or 100% remote work,  Poland

Position Type:

Employee

 
Job Description

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.
 
We are now looking for talented people to make a real contribution to our business as:
 
Support Engineer with French
 
If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!
 
Responsibilities 
  • Provide technical support and troubleshooting services to end users who need assistance re computer hardware and/or software applications, mobile devices, network, etc.  
  • Log all service requests into the company service call tracking system
  • Record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs
  • Follow-up on closed service requests to insure customer satisfaction
  • Assist in training initiatives to new and current employees
Qualification / Profile
  • Fluent French
  • Strong command of English
  • Eager to learn new technologies
  • Attention to details
  • Must be a problem solver
  • Positive, can do attitude and ability to work in a team
  • Strong communication skills
  • Ability to cope with stress and workload
  • High school/college/university diploma from a technical area or equivalent experience – nice to have
  • 0-2 years’ experience in a similar position will be an asset
  • Technical skills – nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc.
Our offer
  • Full time job, stability of employment and ability to work 100% from home
  • Competitive salary package with attractive language bonus
  • Intensive training
  • Clearly defined ITIL-based career paths, with transparent criteria
  • Flexible benefits package (you can choose from such items as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts and much, much more)
  • Premium private medical healthcare, which includes dental care and insurance policy for international travel
  • And up to 4 extra days of paid holidays per year!



 
Job Requirements

 


 

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