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Monitoring Analyst

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Job Category:

Technical Support Specialist


Chisinau,  Moldova

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Job Description

We are looking for a Monitoring Analyst who will be responsible for handling incidents according to the Incident Process and is a part of Customer Service. 
 You are going to be responsible for the quickly troubleshooting process providing a good analysis of an incident and a solution to it in order to restore the disturbed service as soon as possible.

Job Requirements

  • Monitor the Incidents and manage workload in their respective queues to ensure that Service Level Agreement is respected;
  • Investigate, diagnose and report incidents found;
  • Determines if an incident needs to be escalated according to the priority of the issue;
  • Verify that the incident is resolved and close the incident;
  • Participate in Continual Service Improvement;
  • Recording the problems encountered and techniques used to solve them for future reference.  
Your path to success requires:
  • Basic SQL knowledge;
  • Proven experience with several operating systems and monitoring tools is considered a strong advantage;
  • Experience with Windows, Linux operating systems;
  • Basic Knowledge of hardware components and server equipment;
  • Availability for evening shifts;
  • Good knowledge of English is required;
  • Bachelor's Degree in Computer Sciences is good to have. 
What we offer?
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
  • A dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you;
  • Professional training;
  • Continuous career growth opportunities;
  • Competitive salary package;
  • Special referral bonuses for recommending your friends;
  • Additional Health Insurance. 
What’s next?
It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity.
The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the hiring manager.
About us
We are a Brazilian company with over three decades of IT expertise, focused on making the digital transformation dream a successful reality for our clients.
Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile. If you are somebody who enjoys working in a fast-paced environment, who likes to experience the newest technologies but, at the same time, keeps a grasp on the well- established ones, then join us in the conversation about relevant software development.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.
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