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Support Engineer - French

Job ID#:


Job Category:

Technical Support Specialist


Sibiu,  Romania

Job Description

French and English speaker and looking for a job? Explore our career opportunities!

Imagine a day at Stefanini - Take a look!
· Providing support to clients (via email and phone) regarding technical issues:
password reset, Internet connectivity issues, emailing options etc.;
· Logging remotely to client"s computer and help them solve software issues;
· Documenting issues that you deal with on a daily basis into the ticketing system;
· Troubleshooting hardware, software and network related issues;
· Escalating problems to the next level of support when necessary;
· Help the client with all the necessary information.

Job Requirements

Your path to success requires:

· FRENCH - advanced level and ENGLISH - good level;
· Motivation for learning new information;
· Ready to acquire new skills (communication skills, technical skills etc.);
· A team player that shows Adaptability Flexibility and perseverance in managing a good
working relationship with clients and colleagues;
· Willingness to help people in having continuity in their computer-based activity;
· Previous successful customer service experience is considered an advantage;
· Strong written and oral communication skills;
· Able to communicate problems/issues to customers in a non-technical manner.

About us
We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
Learn more about us on and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.



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