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Deskside Technician Lvl 1 (LTS)

Job ID#:


Job Category:

Field Services


Waterloo,  Belgium

Position Type:

Contingent Worker (Agency)

Job Description

Deskside Technician | EMEA 
 This position is a desk side position that will require an individual to solve customer support issues by visiting the customer's location and may involve supporting multiple facilities. The team consists of Technicians that visit customer's machines to solve support related problems or resolve issues remotely. This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the ITSD contract. Candidates will be required to have PC support knowledge and experience with common tools. 
 ITSMS Tool Set (Ticket Management Software) 
 Correctly track incidents and calls timely and accurately 
 Respond to computer related service and trouble calls 
 Ability to resolve Windows 10 and MAC OS Operating System Errors 
 Proficient in Microsoft Office 2013/2016/Office365 Suite 
 Proficient in collaboration Tools Teams/Skype/Zoom
 Basic Knowledge of Microsoft Active Directory, Microsoft Group Policy Objects
 Understanding of Antivirus Protection Software, and VPN Solutions
 (Desktops/Laptops) - Hardware and Software Troubleshooting 
 Some hardware support experience required e.g. installing memory/hard drives 
 Diagnose printer and other peripheral device failures and implement solutions 
 Provide installation and upgrade services of supported hardware and software 
 Basic Network troubleshooting skills and knowledge 
 Support of key engineering applications at use within the business 
 Experienced with Apple Products (MacOS/IpadOS/IOS)
 Experience with Mobile Device Support (IOS/Android)
 Move workstations and peripherals, as required 
 Receive and provide required equipment (Install and set up equipment, cables, outlets and all other hardware) IMAC (installs/moves/add/changes) 
 Proficient with 'Remote Worker' technology, accessibility troubleshooting skills

Job Requirements

 2 Years' experience in an IT-Support Role 
 Candidates need to be flexible as some cover at alternative sites may be required (driving license required) 
 Candidates need to be flexible, efficient and able to work independently 
 Ability to communicate technical information to non-technical audiences 
 Strong sense of customer service 
 Good organizational skills 
 Excellent Verbal and Written Communication Skills [English]
 Ability to multitask 
 Team focused 
Deskside Technician | EMEA
Note: This job description has been designed to indicate the general nature and level of work expected to be performed in this role. It should not be seen as a comprehensive inventory of all duties, responsibilities, and required qualifications 
Company Profile 
The right choice for your business 
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. 
Today, Stefanini is a full service global provider of offshore, onshore and nearshore outsourcing, IT consulting, systems integration and application and strategic staffing services to national and multi-national enterprises around the world. We have close to 22,000 employees in 35 countries in the Americas, Europe, Africa, Australia and Asia. Our clients represent a broad spectrum of markets and industries, including financial and banking services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. 
Our Mission 
To exceed the expectations of our customers, employees and shareholders through technology solutions and innovation. 
Our Vision 
To be the best provider of technology, globally recognized and admired as a strategic partner, and act with passion and energy to serve and delight our customer.



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