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Job Details

Deskside Technician

Job ID#:


Job Category:

Technical Support Specialist


Bucuresti,  Romania

Position Type:


Job Description

This role is to provide a single point of contact for end users to receive support and maintenance (troubleshooting) within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance.
  • Providing 1 & 2nd Level ICT Support (PC, Telephony) to all European Stefanini offices;
  • Troubleshooting / coordinating installation and repairing of common data and telecom services and related wiring to users" phones and desktops, including patch panel management;
  • 2nd line Install & setup ICT equipment not managed by the Stefanini Service desk (pc, telephony, printers, video conference, preparation of meeting & training rooms);
  • Carrying on routine system administrator maintenance tasks, according to on-job training and procedures established in the ICT department.;
  • Installing hardware and software on Stefanini PCs;
  • Maintaining hardware and software inventory;
  • Performing installation and configuration of workstation hardware and software (including but not limited to PC, terminals, printers/scanners, telephony, desktop solutions and email infrastructure);
  • Performing workstation"s hardware, software and periphery devices, maintaining and repairing to ensure optimal workstation performance;
  • Assisting/coordinating implementation of OS updates, software upgrades or installs, security patches, clean/remove malware;
  • Creating and maintaining network and domain user accounts and mailboxes;
  • Installing, testing and maintaining desktop, servers and other network devices (including patching, upgrades and configuration adjustments);
  • Troubleshoot network connectivity in a LAN/WAN environment - providing technical support for all network devices, including firewalls, routers, switch infrastructure;
  • Being able to diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime;
  • Working with global teams and local Service Providers to resolve technical issues within the desktop environment and networking.

Job Requirements

  • University grade, preferable in subject of IT, electronics or telecommunication;
  • Availability to work between 50 and 100% of the time from the office, depending on the requirements;

  • 1.5-2 years experience in technical support;
  • Availability to work between 9:00 and 17:30;
  • Mastery in Windows 10 and MS Office 2013 environment;
  • Ability to diagnose hardware problems (PC's, laptops, printers etc.);
  • Familiarity with LAN, WAN and Active Directory principles;
  • Knowledge of ITIL methodology and Microsoft PowerShell will be an asset;
  • Good English verbal as well as written;
  • Eager to learn new technologies;
  • Positive, can do attitude and ability to work with in a team;
  • Strong communication skills;
  • Ability to cope with stress and workload;
  • Knowledge or experience with enterprise deployment systems (Ghost, RIS, WDS, SCCM) would be a plus;
  • Experience with client/web-based applications as well as corporate software (Open Office, MS Project, Visio) would be a plus.

Compensation and benefits:

We offer you not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefits packages:
  • Trainings: on-going training with current and emerging products and technologies;
  • Career development: opportunity to grow within the team;
  • Extra vacation days;
  • Private Medical subscription;
  • Flexible Benefits, including public transportation reimbursement and meal tickets, sport & wellness, telecom & electronics, children & parents, holiday & culture, tourism. 
What's next?
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.
In case you will need further information, just send us a message at and we'll be happy to assist!
About us
We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
Learn more about us on and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.



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