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Job Details

Support Engineer with French & English

Job ID#:

42993

Job Category:

DWS-Remote Operations

Location:

,  Romania

Position Type:

Employee

Positions Available:

3

 
Job Description

Are you a FRENCH speaker passionate about technology and eager to interact with new cultures?
Do you enjoy solving complex tasks and working along with multiple colleagues? Do you bask in coordinating efforts to improve business processes and systems?
If the answer is yes and you have strong communication skills, this job is the next best thing for you!
 
Day to day responsibilities
? Providing support to clients (via email and phone) regarding technical issues:
  password reset, Internet connectivity issues, emailing options etc.;
? Logging remotely to client's computer and help them solve software issues;
? Documenting issues that you deal with on a daily basis into the ticketing system;
? Troubleshooting hardware, software and network related issues;
? Escalating problems to the next level of support when necessary;
? Help the client with all the necessary information.

 
Job Requirements
 

·  FRENCH - advanced level and ENGLISH - good level;
· Motivation for learning new information;
· Ready to acquire new skills (communication skills, technical skills etc.);
· A team player that shows Adaptability Flexibility and perseverance in managing a good
  working relationship with clients and colleagues;
· Willingness to help people in having continuity in their computer-based activity;
· Previous successful customer service experience is considered an advantage;
· Strong written and oral communication skills;
· Able to communicate problems/issues to customers in a non-technical manner.


What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

 

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain

or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

 

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

 

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

 

#LI-REMOTE
 


 


 

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