STEFANINI EMEA HAS A JOB FOR YOU

 

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Job Details

Technical Support Engineer Italian

Job ID#:

43029

Job Category:

DWS-Remote Operations

Location:

Sibiu,  Romania

Position Type:

Employee

 
Job Description

As a Support Engineer, your primary goal is to connect our customers with our technical solutions. Your mission involves collaborating with diverse teams to identify and resolve customer issues, delivering outstanding technical support. By prioritizing customer satisfaction and taking a proactive approach to problem-solving, you will play a key role in enhancing our products and services.
 
Responsibilities:
  • Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
  • Logging remotely to client"s computer and help them solve software issues;
  • Documenting issues that you deal with on a daily basis into the ticketing system;
  • Troubleshooting hardware, software and network related issues;
  • Escalating problems to the next level of support when necessary;
  • Help the client with all the necessary information.
Working hours
  • Operating 7 days a week we run a variety of shifts, with flexibility to suit everyone.

 
Job Requirements
 

Requirements:
  • ENGLISH  and ITALIAN advanced level;
  • Motivation for learning new information;
  • Ready to acquire new skills (communication skills, technical skills etc.);
  • A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
  • Willingness to help people in having continuity in their computer-based activity;
  • Previous successful customer service experience is considered an advantage;
  • Strong written and oral communication skills;
  • Able to communicate problems/issues to customers in a non-technical manner.

 

What's next:

 

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.

In case you will need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!
 

Diversity & Inclusion

 

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

 

About us

 

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

#LI-ONSITE


 


 

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