Job Details
Genesys Senior UC Engineer
Job ID#:
43143
Job Category:
Support Functions
Location:
Poland; Hungary; Spain; Portugal; Bulgaria; Germany; Belgium, Romania
Position Type:
Employee
Job Description
Stefanini EMEA is looking for a Genesys Cloud Engineer, to complement the technical capabilities of our UC team. As a Genesys Cloud Engineer you will have a strong track record in implementation and support of a contact center and you will report directly to the UC Engineering manager.
Responsibilities:
- Participate in the implementation and management of the overall Genesys Cloud platform. Responsible for configuring all modules within the Genesys Org e.g., Architect, Admin etc.
- Troubleshoot and resolve technical issues related to the Genesys Cloud solution. Respond to incidents as 2/3rd level, in case of escalation for operational team.
- Monitor and maintain the performance of the Genesys Cloud environment, ensuring it is running efficiently and effectively.
- Continuously update knowledge of Genesys Cloud features, functionality, and best practices.
- Provide guidance and training to business colleagues on best practice using and managing their Genesys Cloud solutions.
- Work with product leads and delivery to refine requirements for new and existing customers.
Job Requirements
Job Requirements:
- Proven contact center design, implementation, and support experience.
- Experience with contact platforms and technologies: The Engineer will have experience implementing and maintaining Genesys Cloud; previous experience with Engage is a plus.
- App development and Integration experience with Genesys Cloud is a plus.
- Strong problem-solving skills: The Engineer should be able to troubleshoot and resolve technical issues related to Genesys solutions.
- Strong communication skills: The Engineer should be able to effectively communicate with colleagues and other team members to understand their needs and provide appropriate solutions. Collaboration with IT Stakeholders (such as Platform Engineering, Security, Change Management, and network … ).
- Bachelor's degree in Computer Science, Computer Engineering, or a related field is preferred.
- Strong understanding of contact center operations, customer service and business process management is an advantage.
#LI-REMOTE
What's next:
It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.