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Job Details

SIAM Manager

Job ID#:

45064

Job Category:

DWS-Remote Operations

Location:

Poland,  Romania

Position Type:

Employee

 
Job Description

The SIAM (Service Integration and Management) Manager is responsible for orchestrating the delivery of end-to-end IT services across a complex multi-vendor ecosystem. The role ensures alignment between IT services and business objectives, driving integration, performance, and governance across all service providers.
 
Responsibilities:
  • Lead the development and integration of processes to ensure efficient information flow on incidents, problems, priorities, and improvements.
  • Oversee service delivery across providers, ensuring alignment with SLAs, KPIs, and performance standards. 
  • Manage end-to-end incident, problem, change, and request fulfillment processes across the SIAM ecosystem.
  • Manage operational risks in a multi-sourcing environment by ensuring service providers comply with contractual obligations, regulatory requirements, and organizational policies. 
  • Drive continuous improvement by evaluating and adopting innovative service delivery approaches.
  • Ensure integrated services and governance best practices that support business objectives.
  • Design and manage the SIAM governance framework, ensuring provider accountability and compliance.
  • Facilitate and chair governance forums, operational reviews, and performance meetings.
  • Identify and address governance risks within the SIAM ecosystem.
  • Set the direction and coordinate the Service Management Office team to achieve service excellence on all services provided towards the client;
  • Ensure harmonization and integration of ITSM processes and tooling across all providers.
  • Support the alignment of RACI models and workflows between different service towers.
  • Oversee configuration management (CMDB accuracy and integration) and process automation initiatives.
  • Guide and validate the onboarding and offboarding of providers within the SIAM framework.
  • Communicate effectively with technical and non-technical stakeholders, translating operational performance into business impact.

 

 
Job Requirements
 

  • Minimum of 2 years of experience in Service/Delivery Management/Project Management with demonstrated expertise in managing and coordinating multi-disciplinary teams.
  • Foundational understanding of a broad range of IT services within a multi-supplier ecosystem, including infrastructure, applications, cybersecurity, cloud, networking, end-user computing, collaboration, and asset management.
  • Familiarity with of ITIL4 and SIAM methodologies and process governance.
  • Understanding of ITSM platforms (preferably ServiceNow), CMDB design and data quality governance.
  • Experience in assisting with process design, improvement, and standardization; development and maintenance of tools and documentation.
  • Familiarity with operational readiness and go-live procedures, including documentation, validation, and service acceptance criteria.
  • Good proficiency in spoken and written English.
  • Strong leadership, communication and stakeholder management skills. 

 

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

 

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

 

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

 

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

 

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

 

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

 

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

 

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

 

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

 

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

 

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

 

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

 

If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.

 

Key Points to Remember:

 

* Legitimate job offers only follow interviews conducted with our hiring managers or clients.

* We will never ask for payment at any stage of the recruitment process.

 

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.


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