Qualifications
- 3+ years of professional experience in an AV service/support role or similar position.
- Proficient in AV system troubleshooting and technologies such as Crestron, Extron, Biamp, QSC, Shure, and Logitech.
- Experience with digital signal processing, AV over IP, and unified communications platforms.
- CTS or equivalent AV certifications are highly desirable.
- Excellent knowledge of audio, video, control, and networking fundamentals.
- Ability to lift and move AV equipment up to 50 lbs and work in equipment closets or ceilings as needed.
- Some regional travel may be required
Soft Skills & Core Competencies:
- Exceptional customer service orientation with a friendly, professional demeanor.
- Outstanding verbal and written communication skills for interacting with users, stakeholders, and support teams.
- Strong commitment to problem solving with a proactive approach to diagnosing and resolving issues.
- Ability to remain calm and professional under pressure in live event or high-stakes meeting scenarios.
- Self-starter with a high level of accountability, reliability, and attention to detail.
- Comfortable working independently or as part of a cross-functional team in a fast-paced environment.
This job description outlines the general nature and level of work performed by employees within this classification and is not intended to be a comprehensive inventory of all duties and responsibilities. Additionally, the responsibility to possess the necessary employment documents for this country rests with the candidate.
Diversity & Inclusion
Here at the Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We understand and encourage the importance of being yourself and invest our efforts in maintaining an environment where it is safe to express oneself!
About us
Global Tech Consulting Company All in One.
Stefanini is a Brazilian multinational company with 38 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results.
We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing. We are a group that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
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