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Job Details

Service Transition Manager

Job ID#:

45133

Job Category:

Digital Solution Center

Location:

Bucharest,  Romania

Position Type:

Employee

 
Job Description

Key Responsibilities:
  • Act as a Single Point of Contact for the customer (and Stefanini supporting Teams) during the project life cycle, with an agreed extended period into the operational delivery of the service. 
  • Assist in the assessment of project needs and requirements during the presales phase, support (pre)sales team in the presentation of the Transition plan to prospects.
  • Perform stakeholder management, taking the lead to present key results, facilitate meetings, and deliver difficult messages to clients.
  • Develop a Transition Budget and resourcing plan, manage the project team members along the project life cycle.
  • Propose, defend and manage the appropriate metrics for tracking project activities and practice improvement.
  • Communicate effectively and continuously with peers: Service Desk Managers, Service Managers, Field Service Managers, support function managers.
  • Create and execute project work plans and revise as appropriate to meet changing needs and requirements using Microsoft Project.
  • Conduct update meetings with functional areas and business owners and track progress toward completion of tasks, milestones and action items.
  • Review deliverables prepared by the internal team before sending them to the client.
  • Identify risks, create mitigation plans and communicate progress to stakeholders (both internal and external).
  • Create or lead the due diligence meetings, solution documentation, communication plans, financial tracking, training materials and training as needed.
  • Act as subject matter expert in the sales process, creating transition content for proposals and RFP responses as needed.
  • Study the RFI/RFP and understand customer requirements, work with the presales team to understand the solution design and propose a matching Transition Plan.
  • Develop the Transition SOW together with the Engagement team, implement the agreed scope(s) of work in cooperation with Service Delivery Team.
  • Coordinate and ensure project governance, reporting and following up of all the different activities within all technical and non-technical involved teams.

 
Job Requirements
 

  • Minim 2 years of experience in a management role, within Stefanini.
  • Project management experience is a plus.
  • Good proficiency in spoken and written English is a must.
  • Soft skills: strong analytical abilities, problem solver, customer awareness, flexibility.
  • Proven ability to remain flexible within a changing environment.


What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

 

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

 

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

 

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

 

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

 

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

 

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

 

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

 

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

 

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

 

We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

 

Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.

 

If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.

 

Key Points to Remember:

• Legitimate job offers only follow interviews conducted with our hiring managers or clients.

• We will never ask for payment at any stage of the recruitment process.

 

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.


 


 

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