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Job Details

Deskside Technician

Job ID#:

45158

Job Category:

DWS-Local Operations

Location:

London,  United Kingdom

Position Type:

Employee

 
Job Description

We are seeking a skilled and dedicated Field Services Bench Technician to join our dynamic IT support team. This role is pivotal in providing exceptional technical support and service delivery to our clients. As a Bench Technician, you will be responsible for diagnosing and troubleshooting hardware issues, ensuring that IT equipment operates efficiently and meets our clients needs. Your proactive attitude and technical expertise will help us maintain our reputation for outstanding service.


Key Responsibilities

  • Must be adaptable, flexible and committed to high-level of customer service; Client infrastructure and IT systems vary so a broad skill set and experience is advantageous;
  • Applicants will be expected to travel throughout the UK to client sites on demand to provide support, cover vacation and sick leave, assist on projects and be ready to hit the ground running;
  • Travel to client sites across the UK on-demand, providing on-site support as required;
  • Maintain a positive, helpful attitude while managing workloads and stress effectively;
  • Diagnose and resolve hardware issues related to PCs, laptops, printers, and other IT devices;
  • Provide technical support in Microsoft Windows environments (may vary depending on client), ensuring optimal performance of client systems;
  • Utilize remote administrative tools in the Microsoft Windows environments (may vary depending on client) to troubleshoot and resolve client issues efficiently;
  • Conduct basic troubleshooting and smart hands support for LAN, wireless, and VPN technologies to provide effective solutions;
  • Manage user accounts and access rights utilizing Azure, Active Directory and Exchange;
  • Set up and maintain printers and multi-functional devices connected to client networks;
  • Collaborate with team members and clients to identify and implement improvements in service delivery;
  • Stay updated on modern technologies and best practices to enhance the quality of IT support provided.





 
Job Requirements
 

Requirement's

  • Minimum of 3 years of experience in an IT Support Role;
  • Mastery of Windows 10 and 11, and MS Office 365;
  • Proven skills in diagnosing hardware problems for PCs, laptops, and printers;
  • Knowledge of remote administrative tools in the Windows 11 environment;
  • Understanding of LAN, wireless, and VPN technologies for basic troubleshooting;
  • Familiarity with Active Directory and Exchange;
  • Experience with printers and multi-functional devices in a networked environment;
  • A full driver"s license and access to a personal vehicle for travel;
  • Strong communication skills and a service-oriented mindset;
  • Flexible and agile personality, with a willingness to learn and adapt to new technologies.

Whats next
Its best to apply today, because job postings can be taken down and we wouldnt want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and well be happy to assist!

What We Offer

  • Competitive salary with performance bonuses;
  • Absence Free Bonus (AFB) for exceptional attendance;
  • Opportunities for training and professional development;
  • Exposure to an international environment within a multicultural team;
  • Permanent Health Cover;
  • Company Car Allowance.
 
This job description outlines the general nature and level of work performed by employees within this classification and is not intended to be a comprehensive inventory of all duties and responsibilities. Additionally, the responsibility to possess the necessary employment documents for this country rests with the candidate.

Diversity & Inclusion
Here at the Stefanini Group, we value diversity and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We understand and encourage the importance of being yourself and invest our efforts in maintaining an environment where it is safe to express oneself!

About us
Global Tech Consulting Company All in One.
Stefanini is a Brazilian multinational company with 38 years of experience and presence in 41 countries. With more than 35,000 employees, we co-create solutions for a better future, driving digital transformation with a focus on real results.
We operate in an integrated way through 7 specialized business units: Consulting (Technology and Business Agility), Analytics & AI, Banking & Payments, Cybersecurity, Manufacturing 4.0, and Digital Marketing. We are a group that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
 
We want to inform you that there are currently scams targeting job seekers by falsely using our company"s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
 
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
 
If you suspect youve been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.
 
Key Points to Remember:
 
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.
 
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
 
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