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Job Details


Information Technology


Business Analyst – Salesforce  ,   Posted: 6/7/2021
Job Description

Job ID#:

8641

Job Category:

Information Technology

Position Type:

Contract To Hire


We are seeking a Business Analyst - Salesforce/CRM who will be responsible for partnering with teams to gain insight and knowledge into the business as well as the processes that are required to support Sales, Marketing and Client Service businesses.
 
Responsibilities:
  • Act as subject matter expert in Salesforce CRM, and other Sales and Marketing tools, providing support and guidance to users in the business.
  • Play a key support role for other Sales and Marketing technology projects/initiatives.
  • Partner with the internal global user groups to learn their business, business processes, challenges, technology solutions and strategic objectives.
  • Proactively identify areas for improvement and introduce innovative recommendations, factoring in customer needs, external approaches, data analytics, as well as industry best practices.
  • Liaise between the business users, internal systems team and external vendors, initiating and managing projects, supporting production issues, managing vendor/system releases and actively managing user priorities.
  • Manage project task responsibilities, including identification of project risks and conducting user training, generating training requirements documentation.
  • Conduct appropriate analysis of existing data to help identify patterns, aid in data quality and support business cases.

 
Job Requirements

 

Requirements/Skills:
  • Bachelor’s degree in Business Administration or Information Technology.
  • Experience supporting Manufacturing, Distribution, Client Service, Marketing and Product Development organizations.
  • Minimum of 2 years of Salesforce or other SaaS CRM solution implementation experience.
  • Proven experience managing small to medium sized projects through the SDLC.
  • Proven ability to solve problems based on researching and analyzing information.
  • Strong analytical skills and ability to make independent decisions and develop creative solutions to support business strategies.
  • Knowledge of Financial Services/Asset Management Industry a plus.
  • Advanced skills with Microsoft Office tools (Word, Excel, Visio, and PowerPoint).
*Remote role, contract or contract to hire*




 

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