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Job Details

Information Technology

Systems Engineer II  ,   Posted: 6/9/2021
Job Description

Job ID#:


Job Category:

Information Technology

Position Type:

Contract To Hire

Are you searching for a Systems Engineer II role? This is the role for you! The ideal candidate is prompt and reliable, has superior troubleshooting skills and excellent communication and will have a proven track record of client satisfaction and is motivated to provide superior service.
  • Deliver expert service focused on the timely resolution of issues while exceeding client expectations for quality and professionalism.
  • Receive incoming technical issues and requests that will include software, hardware and operating system problems for all company and customer-supported technologies. This will include desktops, laptops, wireless devices, peripherals, and commercial as well as proprietary software within the organization.
  • Perform general break/fix and preventative maintenance functions, as necessary.
  • Apply security patches, updates\upgrades to network equipment.
  • Provide hands-on and/or remote support to desktops, laptops, wireless devices, and peripherals.
  • Perform basic hardware/software troubleshooting on servers and other network components.
  • Maintain systems topology diagrams.
  • Perform all build, configuration, and install services for desktops, laptops, wireless devices, peripherals.
  • Escalate issues and requests to higher levels whenever necessary.
  • Assist other divisions within I.T, as possible, to help resolve I.T. crises situations.
  • Company subject matter expert in systems infrastructure.
  • Open, track, escalate and resolve each assigned ticket in our in-house problem ticketing system.
  • Conduct end-user training on network, as requested.
  • Provide outstanding guest service in a timely manner.

Job Requirements


  • 5 years’ experience as a System Engineer or similar job duties within the IT function (Gaming/Hospitality).
  • Knowledge of Windows-based server infrastructure, Windows Network, Storage Area Networks, Visio, Diagram Design, Brocade, Cisco network equipment.
  • Experience using VMware / vSphere and vSAN within a hyperconverged infrastructure, Office 365 and Teams, Azure Cloud Services, Domain Controllers, DNS and DHCP.
  • Understand the concepts of high availability, highly available and Disaster recovery.
  • Knowledge of Change Control and Process Management to allow for effect audit control.
  • Knowledge of Service Now (or similar), SolarWinds (or similar).
  • Ability to effectively communicate technical information.
  • Excellent problem solving and analytical abilities.
  • Strong decision-making skills and sound judgment.
  • Ability to multitask and thrive in a fast paced, rapidly changing environment.
  • Proven experience providing high level of guest service.
  • Associate’s or Bachelor’s degree in Information Technology field or equivalent preferred.
  • CCNA routing and switching certification preferred.
  • Must be able to obtain a Nevada gaming license.  


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