We are searching for a motivated Helpdesk Agent 1 in the Las Vegas, NV area.
- Manage Help Desk tickets in a timely manner.
- Provide customer assistance.
- Document customer interactions.
- Resolve customer reported issues.
- Escalate unresolved issues to the next Tier.
- Install, make changes and repair computer hardware and software.
- Follow-up with customers to ensure issues are resolved.
- Monitor and respond quickly to incoming requests related to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Install, configure, and upgrade PC software.