Taurean Consulting has a job for you


Job Details

Information Technology

Help Desk Level 1  ,   Posted: 7/14/2021
Job Description

Job ID#:


Job Category:

Information Technology

Position Type:

Contract To Hire

We are searching for a motivated Helpdesk Agent 1 in the Las Vegas, NV area. 
  • Manage Help Desk tickets in a timely manner.
  • Provide customer assistance.
  • Document customer interactions.
  • Resolve customer reported issues.
  • Escalate unresolved issues to the next Tier.
  • Install, make changes and repair computer hardware and software.
  • Follow-up with customers to ensure issues are resolved.
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Maintain user PCs, including upgrades and configuration as needed.
  • Assist with onboarding of new users.
  • Install, configure, and upgrade PC software.

Job Requirements


  • 1-3 years of related IT experience
  • Communicate effectively in English, both written and verbal
  • Minimum 21 years of age
  • Experience with troubleshooting issues with computer systems and software
  • Ability to read and comprehend hardware and software documentation and manuals
  • Experience working in a fast paced, rapidly changing environment that places high value on the security and confidentiality of company data
  • Prior experience with but not limited to the ServiceNow IT Service Management platform or other service desk ticketing systems
  • High school diploma or equivalent required
  • Excellent interpersonal skills
  • Ability to meet set goals and deadlines, identify factors that may impact ability to meet deadlines
  • Provide consistent, outstanding service to both internal and external guests
  • Certification in A+, Net+, Sec+ is preferred


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