Taurean Consulting has a job for you

 

Job Details


Information Technology


Help Desk Technician II  ,   Posted: 10/6/2021
Job Description

Job ID#:

8717

Job Category:

Information Technology

Position Type:

Direct Employee


We are searching for a well-versed Help Desk Technician to be responsible for providing technical assistance with computer systems, hardware, and software.

Responsibilities:
  • Responding to queries on the phone, via email, in person, or through remote access.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training computer users.
  • Training other staff on troubleshooting and diagnosing problems.
  • Gaining feedback from customers to improve training methods.
  • Writing and editing training manuals.
  • Running reports and analyzing common complaints and problems.

 
Job Requirements

 

Skills/Requirements:
  • Associate's degree in computer science or related field
  • Certifications (Microsoft, Cisco, A+, Network+)
  • A strong working knowledge of computer systems, hardware, and software
  • Proficiency in supporting Windows 10
  • Good problem-solving, analytical, and team-working skills
  • Excellent communication and interpersonal skills




 

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