We are searching for a well-versed Help Desk Technician II to be responsible for providing technical assistance with computer systems, hardware, and software.
- Responds to user questions and inquiries via telephone, email, web and other communication methods.
- Enters, assigns and tracks service requests in the on-line work-order system. Refers service issues to IT management.
- Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software.
- Provides professional, courteous, prompt and accurate support and solutions to users.
- Communicates, analyzes and troubleshoots routine user problems and provides proper solutions or remedies.
- Properly documents problem ticket into on-line Help Desk System.