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Job Details

Information Technology

Help Desk Technician II  ,   Posted: 10/11/2021
Job Description

Job ID#:


Job Category:

Information Technology

Position Type:


We are searching for a well-versed Help Desk Technician II to be responsible for providing technical assistance with computer systems, hardware, and software.

  • Responds to user questions and inquiries via telephone, email, web and other communication methods.
  • Enters, assigns and tracks service requests in the on-line work-order system. Refers service issues to IT management.
  • Provides technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware and software and enterprise system software.
  • Provides professional, courteous, prompt and accurate support and solutions to users.
  • Communicates, analyzes and troubleshoots routine user problems and provides proper solutions or remedies.
  • Properly documents problem ticket into on-line Help Desk System.

Job Requirements


  • Associate's degree in computer science or related field
  • Certifications (Microsoft, Cisco, A+, Network+)
  • A strong working knowledge of computer systems, hardware, and software
  • Proficiency in supporting Windows 10
  • Good problem-solving, analytical, and team-working skills
  • Excellent communication and interpersonal skills


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