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Job Details


Information Technology


Application Support Analyst  ,   Posted: 10/13/2021
Job Description

Job ID#:

8727

Job Category:

Information Technology

Position Type:

Contract


Responsibilities: 
  • Responsible for monitoring and responding to open tickets submitted through an incident management system.
  • Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
  • Prioritize and handle service requests and incidents.
  • Progress issues and provide relevant information for troubleshooting or for clarification.
  • Identify opportunities for process improvement and contribute to departmental initiatives.

 
Job Requirements

 

Skills/Requirements:
  • Experience with Opera, Micros, InfoGenesis, Agilysis preferred
  • Possess hands-on experience working in an applications production support/application development environment.
  • Must also possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve application or infrastructure issues




 

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