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Application Support Analyst
, Posted: 10/13/2021
Responsible for monitoring and responding to open tickets submitted through an incident management system.
Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
Prioritize and handle service requests and incidents.
Progress issues and provide relevant information for troubleshooting or for clarification.
Identify opportunities for process improvement and contribute to departmental initiatives.
Experience with Opera, Micros, InfoGenesis, Agilysis
Possess hands-on experience working in an applications production support/application development environment.
Must also possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve application or infrastructure issues
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