Field Service Technician - NE remote, re Posted: 9/15/2021
Job Description
Job ID#:
2827
Job Category:
Technician
Position Type:
Employee
Duration:
Direct Hire
The Field Service Technician position provides support and repair services to customers on-site at their facilities in the North American market. Support would include trouble-shooting technical problems on machines & equipment, answers questions and addressing customer complaints with the goal of ensuring a positive customer experience. The requirements for this position that is in our Service Department are as follows:
SPECIFIC TECHNICAL KNOWLEDGE:
Knowledge of machine design and operation, mechanical/electrical repair practices, as well as grinding processes, materials, grinding wheels, dressing tools & tooling preferred. Turning & Milling experience a plus.
Troubleshooting and problem-solving skills on machine and machine controls, CNC as well as PLC. Ability to read parts manuals, electrical and mechanical schematics, assembly instructions and troubleshooting guides.
Familiarity with operating and setting up CNC equipment.
RESPONSIBILITIES:
Offer diagnostic support for products supports, by performing customer service visits as required on both warranty and non-warranty products. Identify and resolve customer problems and issues through remote means as well, via video conference, email etc.
Installation, trouble shooting and repair of mechanical, electrical, electronic, hydraulic and pneumatic systems of grinding machine tool product line and Turning & Milling product line.
Demonstrate and instruct techniques, methods and procedures for grinding machine tool equipment and related attachments and accessories.
Handle, communicate and coordinate with customers upgrades to machines & equipment; coordinate engineering requirements such as special options or updates where service is required.
Communicate and coordinate service activities with customers until all quality issues are resolved.
Support other field service staff by freely sharing knowledge and information and coordinate activities with departments as needed.
EDUCATION:
AAS in Electronic Technology, Machine Tool Technology or degree/certification in related field preferred.
EXPERIENCE:
2+ years of experience in trouble-shooting and repair required. Alternate levels of education/ experience will be considered.
Company provides a vehicle and computer. Good financial credit required.